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The Modern Magic of Dark Arts in Hospitality: Building Success with AI Automation

August 14, 20244 min read

The Modern Magic of Dark Arts in Hospitality: Building Success with AI Automation

Exploring Jason Littrell's Innovative Solutions for Hospitality Brands

In today's rapidly changing hospitality landscape, staying ahead of the curve is no longer just a competitive edge—it's essential for survival. Jason Littrell, a seasoned management consultant and expert in beverage brand sales and marketing, points out that nearly 80% of bars fail within their first five years, contributing to a staggering $2 billion economic impact in New York City alone. Littrell is on a mission to reverse this trend by harnessing the power of advanced AI and automation to help hospitality brands not only survive but thrive.

The Genesis of Dark Arts

Operating out of the bustling hub of New York City, Jason Littrell uses his platform as a hospitality management consultant at Kinetic Management Systems to share his innovative solutions for the industry. Through daily videos, Littrell introduces what he whimsically refers to as "dark arts and sorcery"—a set of cutting-edge techniques leveraging AI automation to tackle some of the most pressing issues in hospitality, from HR complications to feedback management and marketing challenges.

Addressing Key Challenges: AI & Automation

In a recent video, Littrell dives into the complex challenges currently facing the hospitality sector. "Some of the big problems we're looking at right now are HR problems, feedback problems, and marketing problems," he explains. To tackle these challenges, Littrell designs AI and automation solutions that are both effective and affordable, even for small-to-medium-sized restaurant groups. These tailored solutions are customized to address specific pain points, making them accessible to any hospitality brand looking to improve its operations.

Client Consultations: The Energy Booster

For Littrell, direct interaction with clients is a key component of his work, providing both energy and inspiration. "Today, I have two client calls, which is really exciting because it gives me a lot of energy," he shares. These consultations allow Littrell to either apply existing solutions or develop new, bespoke strategies tailored to each client's unique needs.

One of today's consultations involves creating an intake form and implementing a "nurture sequence"—a strategy designed to keep potential customers engaged over time. Littrell describes a nurture sequence as "where you stay top of mind over a long period. You give people little nuggets of information and a nudge, saying, 'Hey. If you wanna come in, here's how you do it really easily.'"

The Magic of Giveaways: Win-Win Strategies

Another topic of discussion in Littrell's client calls is the implementation of a giveaway for BCB, a hospitality event in Brooklyn. Littrell is a strong advocate for giveaways, which he describes as "win, win, win, win, win." According to him, giveaways offer a range of benefits, from increasing brand awareness to gathering valuable customer data.

These promotional efforts typically involve offering a prize pack—assembled in collaboration with partner brands—through a simple opt-in form. Littrell explains that participants can boost their chances of winning by completing various engagement actions, such as following social media accounts or watching promotional videos. This strategy generates numerous qualified brand impressions, benefiting both the brand and the client.

Using Technology for Seamless Integration

Littrell is also passionate about integrating technology into traditional client interactions. He highlights a new feature for their mobile app that includes a business card scanner, which automatically uploads contacts into a client's database.

"For BCB and Tales of the Cocktail coming up, there is now a scanner," Littrell says. "It will automatically scan the contact information into your database, and then you can tag it a certain way, which will automatically text and email that person." This feature enables prompt follow-ups, significantly increasing the chances of converting leads into long-term clients.

Excited for the Future

Jason Littrell’s passion for his work is evident in every daily update he shares. His joy comes from solving problems and innovating within the hospitality sector. His methods—ranging from sophisticated AI and automation solutions to simple yet effective giveaway strategies—demonstrate his versatile approach to addressing industry challenges.

In conclusion, Littrell is transforming the hospitality industry by integrating AI and automation to tackle real-world issues. His work is about more than just solving problems; it's about creating innovative solutions that bring sustainable success to hospitality brands.

For hospitality brands looking to stay ahead of the competition, Littrell is ready to help. "If you need help implementing this stuff for your brands or for your business, please, be sure to let me know. You can always find me at Jason," he concludes.

In an industry where 80% of bars close their doors within five years, Littrell’s "dark arts and sorcery" might just be the magic wand that the hospitality world needs to thrive.

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Discover how Jason Littrell, a seasoned Management Consultant with over a decade of experience in elevating spirits and hospitality brands, can help you achieve operational excellence and growth:

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Jason Littrell

Jason Littrell is a world-class hospitality consultant, award-winning bartender, and founder of Hospitality Strategy Lab. With years of experience working at renowned venues like Death & Co in Manhattan and advising top-tier hospitality brands, Jason has a deep understanding of what it takes to create unforgettable guest experiences and profitable bar programs. As a pioneer in the use of AI, automation, and behavioral psychology in hospitality, he’s passionate about making advanced tactics accessible to operators who want to stay ahead in this fast-paced industry. Through his podcast, Jason interviews industry leaders, tech innovators, and behavioral science experts, providing actionable insights and strategies to help you elevate your hospitality game. Whether you’re a bar owner, restaurant manager, or hospitality operator, Jason’s engaging approach and wealth of knowledge make Hospitality Strategy Lab your go-to resource for mastering the art and science of exceptional service.

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Who is Jason Littrell?

Jason Littrell is a seasoned cocktail maker, bar consultant, event producer, speaker, author, and brand marketing expert with over a decade of experience in the hospitality industry.

What services does Jason Littrell offer?

Jason offers a range of services including bar consultancy, cocktail menu development, staff training, event production and management, keynote speaking, educational workshops, and brand marketing strategies in NYC, 100% free of charge. For more details, please use the chat widget or contact form.

Can Jason Littrell help in designing and setting up a new bar?

Absolutely. Jason specializes in bar consultancy, including design, menu creation, staff training, and operational efficiency, tailored to the unique needs of each client.

As a speaker, what topics does Jason typically cover?

Jason speaks on a range of topics including cocktail culture and history, bar and hospitality industry trends, brand building, and customer engagement strategies.

Has Jason Littrell authored any books or articles?

Yes, Jason is the author of Bartender as a Business, and contributed to several publications in the field of cocktails and hospitality.

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How does Jason approach brand marketing in the hospitality sector?

Jason combines his deep industry knowledge with innovative marketing techniques to create compelling brand narratives and engagement strategies that resonate with target audiences.

What is Kinetic Management Systems?

KMS is the business Jason owns that implements hospitality management systems for sales, marketing HR, and operations. This site is built with KMS, and if you call any of the phone numbers, fill out any of the forms, engage with the chat, you're engaging with KMS systems. For more info, check out kmsops.com

What makes Jason’s approach to cocktail making and bar consultancy unique?

Jason's approach is rooted in a deep understanding of both the art and science of cocktail making, combined with a keen insight into current trends and customer preferences, making his consultancy highly effective and personalized.

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